F.A.Q. : Frequently Asked Questions

1. Can I really buy a casket online?

Yes! The process is simple: you choose the product type and any desired customization, and we will deliver to the funeral home or any address of your choice. It is illegal and unjust for funeral homes to refuse you this right or charge you any additional delivery or handling fees.

If you prefer, we can also deliver your casket to a residential address (such as your home) or to a storage facility.


2. Why would I buy a Casket, Urn, Headstone, Flowers or any memorial product from Casket Factory instead of a funeral home?

At Casket & Urn Factory, we offer unbeatable prices and superior quality, selection, and service. Our selection typically offers a significant price saving (up to 85%) over buying from a funeral home. Our caskets, urns, flowers, headstones and memorial products are thoughtfully designed and we can always accommodate custom orders. 

Casket Factory also provides the best customer service. We take great pride in assisting our clients throughout the funeral process. Your satisfaction and peace of mind are our top priorities.


3. Are Casket Factory’s products the same quality as what I would buy from a funeral home?

Yes; we guarantee that the caskets and coffins offered by Casket Factory are as good, if not better, than those sold by funeral homes.

We also supply our caskets and coffins to funeral homes throughout Canada & U.S.A. - a testament of our quality and service.

The caskets and coffins offered by Casket Factory are comparable to Batesville Services Inc. and other related brands.


4. Do funeral homes allow me to supply my own casket?

The Funeral Rule as set forth by the Canadian Government ensures that consumers have the right to provide a casket by their own means, without penalty. This means that:

Buying a casket or coffin for sale online and arranging delivery to your selected Funeral Home for use in a Funeral Service is legal all throughout Canada and the U.S.A.

Funeral providers cannot refuse to use a casket or coffin you bought online, or put unreasonable restrictions on when it must be delivered or who must receive delivery

You cannot be charged an additional fee if you supply the casket – federal Canadian  law prohibits funeral directors from charging “casket-handling” or other fees for people who purchase their casket online

·        You cannot be required to purchase any goods or services that are not required by law - funeral homes are allowed to charge one non-declinable “basic” fee, but only one, and this should be for basic or required goods and services

Other kinds of misrepresentations, such as to the quality of caskets or coffins bought online, or the likelihood of damages in transit, are also illegal. Consumer protection laws in most provinces in Canada also prohibit such deceptive practices. Province Licensing Boards in all Canadian Provinces have the right to (and do) discipline Funeral Directors for dishonesty and misrepresentation, and Federal Canadian law also prohibits dishonest, deceptive, and unfair acts and practices

We recommend requesting a “General Price List” from the funeral home and comparing those prices with ours. Request it before telling the funeral home you’re purchasing a casket elsewhere..

IMPORTANT: If you are observing any violation of the Funeral Rule, please contact us. We help our clients fight for their rights.


5. Can I buy a casket now for pre-planning and have it delivered at the time of need (months, years later?)

Yes. You can buy a casket now from Casket Factory to lock in the affordable casket prices, ensure your wishes are known, and have the casket delivered at the time of need. Buy any casket on casketfactory.ca, and tell us it's for a pre-plan when we call you or in the additional notes section. We will send you a contract regarding our casket pre-planning services.


6. Do I need to be at the funeral home to receive a casket?

Yes, most funeral homes in the Greater Toronto Area require the family or a representative to be present upon delivery. Some funeral homes do have a waiver which the family can sign for the funeral home to accept the casket delivery on their behalf. A funeral provider’s refusal to use third party merchandise until the consumer has inspected it may place an unreasonable burden on consumer choice, in violation of Canada’s Funeral Rule Law. If you would like to be notified prior to delivery so you can be present, please contact us to set up a notification.

For residential deliveries, the carrier will call to schedule an appointment time and you must be present to accept delivery.


7. What size casket do I need?

Our standard size caskets are 24-inches wide interior, and fit most adults up to 6’10” and 500 pounds. HOWEVER, we strongly recommend you confirm sizing with your funeral director or other professional, who can help you determine the size of the casket your loved one will need.

Casket Factory offers 28”- 44” exterior widths on most oversize caskets. To browse our oversize coffin selection, check the oversized casket section on our website.


8. Does the casket I ordered have everything I need in it? Do I need to buy a pillow or throw separately?

All our caskets are delivered fully assembled and ready to receive your loved one. We include the necessary pillow, adjustable bed, and throw covers with each casket. You do not need to purchase anything else to prepare your loved one for their resting place.


9. What are Casket Factory’s shipping rates? (Free)

Casket Factory is proud to offer fast and free standard shipping.

Need it faster (or slower) or have a specific request (appointment delivery)? Please contact us and we can usually accommodate.


10. How do I place my order?

*You can order online (details below), in our showroom, or over the phone

Buying a casket online at casketfactory.ca is as easy as checking out on Amazon. Simply add to cart and following the directions in the checkout flow. We will review your order and make sure we have everything we need to perfectly process and deliver your order. We will contact you should we have any questions.


Step-by-step instructions:

·        Click on the Add to cart button.

·        Click on your Shopping Cart icon at the top right hand corner of our website and click Go to Cart.

·        In the Notes field of Your Shopping Cart, please enter the following information:

o   First and last name of the deceased

o   Funeral Date (if applicable)

o   Expected or required delivery date

o   Or if Pre-Planning, please specify

o   Any other information you would like for us to know regarding your order

·        Click on the “Buy now” button OR one of the alternative electronic payment options

·        For Shipping address, please enter the funeral home or other location you wish us to deliver. Please confirm the delivery address and timing. Once an order has shipped, outside of the Greater Toronto Area by our courier trucking companies, Casket Factory cannot guarantee that changes can be made to the delivery location or delivery date. But, we will try out best to accommodate your requests.

*You can always call us at 1-905-502-0334 to place your order over the phone*


11. What are my payment options?

We accept all major credit and debit cards, e-transfer, cash in store, as well as digital payments such as Paypal.

To finance a purchase - pay over time but receive the casket now - please contact us by phone: 1905-502-0334 or email: info@casketfactory.ca


12. I placed my order, what happens next?

We will call you to confirm details, and get to work immediately.

If you are pre-planning, let us know and we'll send you a contract.

If you need delivery now, you'll receive an order confirmation immediately by email and a phone call from us regarding the delivery date information. We will handle all logistics and track the order to ensure it arrives in time and in great condition.

13. What happens in the (very) unlikely event that the product arrives damaged or late?

We know that this product is precious and highly personal cargo, and our mission is to deliver your item on time and in perfect condition. We encourage inspection of the item at the time of delivery. In the (very rare) case of damage, please refuse delivery of the item and take pictures if possible. We will immediately ship a replacement item or issue a full refund.

We also understand the importance of timing, and track shipments daily to ensure smooth transit and resolve any carrier delays. If for any reason (weather, act of god, etc.) your shipment is delayed and will not be able to arrive in time for use, we will return the item and issue a full refund.